Shipping policy

Last updated: June 8, 2026

SHIPPING POLICY

Thank you for shopping with EDP Car Care. We currently ship within the contiguous United States only. Please read our shipping policy carefully before placing your order.

Order Processing

All orders are processed within 2–3 business days, excluding weekends and public holidays. Orders placed after 11:00 AM EST on Fridays may not be processed until the following Monday morning. You will receive an automated shipping confirmation with tracking information once your order has been dispatched. If you have not received tracking details within the expected timeframe, please check your spam or junk folder before contacting us.

Shipping Carriers

EDP Car Care ships via our preferred carrier partners, which may include UPS, FedEx, or USPS, selected at our discretion based on the most competitive rate and service level available for your order at the time of despatch. We do not guarantee the use of any specific carrier.

Shipping Rates

Standard Shipping: Calculated at checkout based on order weight, dimensions, and delivery address.

Free Standard Shipping: Available on all orders of $99 or more (before taxes), shipping within the contiguous United States.

Express and Expedited Shipping: Available at checkout where offered, calculated based on cart value and delivery address.

Please note: Free shipping applies to standard delivery only and does not apply to express or expedited services.

Delivery Estimates

All delivery dates and timeframes displayed at checkout are estimates only and are not guaranteed. EDP Car Care is not liable for delays caused by the carrier, adverse weather conditions, customs processing, or any other circumstances outside of our control. We are unable to reimburse shipping costs for packages that miss an estimated delivery date.

Shipping Restrictions

We currently ship to addresses within the contiguous United States only. We do not ship to Alaska, Hawaii, Puerto Rico, or internationally at this time. Certain products may be subject to shipping restrictions due to their chemical classification under applicable hazardous goods regulations. EDP Car Care reserves the right to restrict or decline shipment of specific products to certain locations where required by law or carrier policy.

Risk of Loss

Once your order has been transferred to the carrier, title and risk of loss pass to you. EDP Car Care is not responsible for lost, stolen, or damaged packages once in the possession of the carrier. If your order arrives damaged, please contact us at hello@edpcarcare.com within 48 hours of delivery with photographic evidence so we can assist.

RETURNS POLICY

We want you to be satisfied with every EDP Car Care purchase. If you are not entirely happy with your order, please review our returns policy below.

Standard Returns — Refund

If you would like to return a product for a refund, we accept returns within 30 days of the original purchase date, subject to the following conditions:

(a) Products must be unused and in their original, unopened condition with all original packaging intact.

(b) Refunds will be issued to the original purchaser and original payment method only.

(c) Original shipping costs are non-refundable. Refunds will be for the product value only.

(d) The cost of return shipping is the responsibility of the customer unless the return is due to a defective or incorrectly supplied product.

To initiate a return, please contact us at hello@edpcarcare.com with your order number and reason for return. We will provide return instructions and a return authorisation. Returns sent without prior authorisation may not be accepted.

Store Credit

If you would prefer store credit rather than a refund, we are happy to issue store credit to the value of the returned product (excluding original shipping costs) within 30 days of the original purchase date. Store credit has no expiry date and can be applied to any future order on edpcarcare.com.

Defective or Incorrectly Supplied Products

If you receive a product that is defective, damaged in transit, or not what you ordered, please contact us at hello@edpcarcare.com within 48 hours of delivery. Please include your order number, a description of the issue, and clear photographic evidence. In such cases, we will arrange a replacement, store credit, or full refund at our discretion, including return shipping costs where applicable. This exception applies regardless of whether the product has been opened or used.

Non-Returnable Items

The following items are not eligible for return or refund:

(a) Products that have been opened, used, or are not in their original condition.

(b) Products returned without prior authorisation.

(c) Products returned outside the 30-day returns window.

(d) Gift cards or store credit.

Please note: Due to the nature of our professional-grade chemical formulations, we are unable to accept returns of opened or partially used products for health, safety, and regulatory reasons, except in the case of a verified product defect.

Exchanges

We do not offer direct product exchanges at this time. If you would like a different product, please return your original order for a refund or store credit and place a new order.

Processing Time

Once we receive and inspect your returned item, we will notify you by email of the approval or rejection of your return. Approved refunds will be processed within 30 days and credited to your original payment method. Please allow additional time for your bank or payment provider to process the credit.

CONTACT US

For all shipping and returns enquiries, please contact:

EDP Car Care Trading
hello@edpcarcare.com
Warehouse 5, Capitol Building
16 B Street, Al Qouz 3
Dubai, UAE
Tel: +971 (4) 256 1540