Privacy policy

Last updated: June 8, 2026

This Privacy Policy describes how edpcarcare.com (the "Site" or "we") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site. Please read this policy carefully. By using the Site, you agree to the collection and use of information in accordance with this policy.

1. INFORMATION WE COLLECT

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. We refer to any information that can uniquely identify an individual as "Personal Information".

Device Information

Examples of Personal Information collected: web browser version, IP address, time zone, cookie data, pages or products viewed, search terms, and how you interact with the Site.

Purpose of collection: to load the Site accurately and to perform analytics on Site usage to optimise your experience.

Source of collection: collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

Disclosure: shared with our e-commerce processor, Shopify.

Order Information

Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Purpose of collection: to fulfil your order, process payment, arrange shipping, provide invoices and order confirmations, communicate with you, screen orders for fraud, and where you have opted in, to provide information about our products and services.

Source of collection: collected directly from you.

Disclosure: shared with our e-commerce processor, Shopify, and our shipping carrier partners.

Customer Support Information

Purpose of collection: to provide customer support and resolve queries.

Source of collection: collected directly from you when you contact us.

2. HOW WE USE YOUR INFORMATION

We use your Personal Information to provide our services to you, which includes: offering products for sale, processing payments, arranging shipping and fulfilment of your order, communicating with you about your order, screening for fraud, and where you have opted in, keeping you informed about new products, services, and offers from EDP Car Care.

3. SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with trusted third-party service providers to help us operate the Site and fulfil our obligations to you. These include:

(a) Shopify: We use Shopify to power our online store. For more information on how Shopify uses your Personal Information, please visit: https://www.shopify.com/legal/privacy

(b) Shipping Carriers: We share your name and delivery address with our carrier partners (which may include UPS, FedEx, or USPS) solely for the purpose of fulfilling your order.

(c) Google Analytics: We use Google Analytics to understand how customers use the Site. You can read about how Google uses your data at: https://policies.google.com/privacy. You can opt out of Google Analytics at: https://tools.google.com/dlpage/gaoptout

(d) Advertising Partners: We may share information about your use of the Site and your interaction with our content with advertising partners to deliver relevant marketing to you on other platforms. You can opt out of certain targeted advertising via the Digital Advertising Alliance at: http://optout.aboutads.info/

(e) Legal Compliance: We may disclose your Personal Information where required by law, court order, subpoena, or other lawful process, or to protect the rights and safety of EDP Car Care or others.

We do not sell your Personal Information to third parties.

4. BEHAVIOURAL ADVERTISING

We may use your Personal Information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. We share information about your use of the Site, your purchases, and your interaction with our content with our advertising partners, including through the use of cookies and similar tracking technologies.

For more information about how targeted advertising works, please visit the Network Advertising Initiative's educational page at: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

You can opt out of targeted advertising by visiting: http://optout.aboutads.info/

5. MINORS

The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children under 18. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at hello@edpcarcare.com and we will take steps to delete that information.

6. DATA RETENTION

When you place an order through the Site, we will retain your Personal Information for our records for as long as necessary to fulfil the purposes outlined in this policy, including for legal, accounting, or reporting requirements, unless and until you ask us to erase this information.

If you wish to request deletion of your Personal Information, please contact us at hello@edpcarcare.com. Please note that we may be required to retain certain information by law or for legitimate business purposes even after a deletion request.

7. SECURITY

We take reasonable precautions and follow industry best practices to protect your Personal Information from unauthorised access, disclosure, alteration, or destruction. Your payment card information is always encrypted during transmission over networks using industry-standard SSL/TLS encryption.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

8. AUTOMATED DECISION-MAKING

We do not engage in fully automated decision-making that has a legal or otherwise significant effect on you using your Personal Information.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you. This includes:

(a) Temporary denylisting of IP addresses associated with repeated failed transactions (persists for a small number of hours).

(b) Temporary denylisting of credit cards associated with denylisted IP addresses (persists for a small number of days).

9. COOKIES

A cookie is a small file downloaded to your device when you visit our Site. We use functional, performance, advertising, and analytics cookies to improve your browsing experience, remember your preferences, and understand how visitors use our Site.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Site. For more information on managing cookies, visit www.allaboutcookies.org.

Cookies Necessary for Store Functionality

Name	Function
_ab	Used in connection with access to admin.
_secure_session_id	Used in connection with navigation through the storefront.
cart	Used in connection with the shopping cart.
cart_sig	Used in connection with checkout.
cart_ts	Used in connection with checkout.
checkout_token	Used in connection with checkout.
secret	Used in connection with checkout.
secure_customer_sig	Used in connection with customer login.
storefront_digest	Used in connection with customer login.
_shopify_u	Used to facilitate updating customer account information.

 

Reporting and Analytics Cookies

Name	Function
_tracking_consent	Tracking preferences.
_landing_page	Tracks landing pages.
_orig_referrer	Tracks landing pages.
_s	Shopify analytics.
_shopify_fs	Shopify analytics.
_shopify_s	Shopify analytics.
_shopify_sa_p	Shopify analytics relating to marketing and referrals.
_shopify_sa_t	Shopify analytics relating to marketing and referrals.
_shopify_y	Shopify analytics.
_y	Shopify analytics.

 

Most cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device. Session cookies expire when you close your browser.

10. DO NOT TRACK

Because there is no consistent industry standard for responding to "Do Not Track" browser signals, we do not currently alter our data collection and usage practices when we detect such a signal. We will continue to monitor developments in this area.

11. YOUR RIGHTS — CALIFORNIA RESIDENTS (CCPA)

If you are a resident of California, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your Personal Information:

(a) Right to Know: You have the right to request that we disclose what Personal Information we have collected about you, the sources from which it was collected, the purpose of collection, and the third parties with whom it has been shared.

(b) Right to Delete: You have the right to request deletion of your Personal Information, subject to certain exceptions.

(c) Right to Correct: You have the right to request correction of inaccurate Personal Information we hold about you.

(d) Right to Opt Out of Sale: We do not sell your Personal Information. However, if you believe your information is being used in a way that constitutes a sale under CCPA, you may contact us to opt out.

(e) Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise any of these rights, please contact us at hello@edpcarcare.com. You may also designate an authorised agent to submit requests on your behalf by contacting us at the address below.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, legal requirements, or for other operational reasons. We will notify you of any material changes by posting the updated policy on this page with a revised 'Last updated' date. We encourage you to review this policy periodically.

13. CONTACT US

For questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

EDP Car Care Trading
hello@edpcarcare.com
Warehouse 5, Capitol Building
16 B Street, Al Qouz 3
Dubai, UAE
Tel: +971 (4) 256 1540

If you are not satisfied with our response to your complaint, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.