FAQ

  • Exterior Products
  • Interior Products
  • Application & Usage
  • Durability, Curing & Performance
  • Maintenance & Aftercare
  • Orders, Shipping & Returns
  • Trade & Professional Accounts
  • Troubleshooting

Exterior Products

Are your exterior products safe for all paint types? +

Yes. Our exterior products are formulated to be safe on clear coat, metallic, solid, and matte finishes when used as directed.

Can I use these products on ceramic-coated vehicles? +

Yes. Our exterior products are safe to use on ceramic-coated vehicles and are designed to maintain and enhance existing coatings without degrading their performance.

Do your products strip wax or sealants? +

Our maintenance products are designed to clean without stripping waxes or sealants. However, stronger prep or decontamination products may remove existing protection as part of their intended purpose. Always check the product description before use.

Are your exterior products safe for wheels and trim? +

Yes. Our exterior range is safe for use on wheels, tires, plastic trim, and painted surfaces. For best results, always follow usage instructions and avoid letting products dry on the surface.

Interior Products

Are your interior products safe for leather? +

Yes. Our interior products are safe for leather surfaces and help clean while maintaining the material’s natural finish. They do not dry out or damage treated automotive leather when used correctly.

Do interior products leave a shine or residue? +

No. Our interior products are designed to leave a clean, natural, factory-matte finish with no greasy shine or residue.

Can I use interior products on touch screens? +

Yes. Our interior products can be safely used on touch screens and digital displays when applied to a microfiber cloth rather than directly to the screen.

Application & Usage

How do I use your products for best results? +

For best results, always apply products to a cool, clean surface and follow the instructions on the label. Using clean microfiber towels and working in small sections will help ensure even coverage and optimal performance.

Can I use multiple products together? +

Yes. Many of our products are designed to work together as a system. Always apply products in the recommended order and allow sufficient time between steps for best results.

Should products be used in direct sunlight? +

We recommend applying products in shaded areas and on cool surfaces. Direct sunlight can cause products to dry too quickly, which may lead to streaking or reduced effectiveness.

Durability, Curing & Performance

How long do protective products last? +

Durability depends on the specific product, driving conditions, and maintenance routine. Some protection products last weeks, while others can last several months when properly maintained.

Do coatings require curing time? +

Yes. Protective coatings typically require a curing period to fully bond to the surface. Curing times vary by product, so always refer to the product instructions for exact guidance.

When can I wash my vehicle after applying protection? +

Most protective products require at least 24 hours before washing. This allows the product to properly set and deliver maximum performance.

Maintenance & Aftercare

How should I maintain protected surfaces? +

Regular maintenance washes using pH-neutral products will help preserve the protective layer and keep your vehicle looking its best.

How often should maintenance products be used? +

Maintenance products can typically be used every few weeks, depending on vehicle usage and environmental exposure.

Can I top up or boost existing protection? +

Yes. Many of our products are designed to refresh or enhance existing waxes, sealants, or coatings to extend their lifespan and performance.

Orders, Shipping & Returns

How long does shipping take? +

Shipping times vary by location, but most orders are processed within 1–2 business days. Estimated delivery times are provided at checkout.

Do you offer international shipping? +

Yes. We offer international shipping to select locations. Shipping options and rates will be displayed during checkout.

What is your return policy? +

We accept returns on unused and unopened products within the stated return window. Please refer to our returns policy page for full details.

Trade & Professional Accounts

Do you offer trade or professional accounts? +

Yes. We offer trade and professional accounts for detailers, workshops, and automotive businesses.

How do I apply for a trade account? +

You can apply by filling out the trade account application form on our website. Our team will review your application and get in touch.

Are professional products different from retail products? +

Some professional products are formulated for high-volume or advanced use and may differ from retail offerings. Details are provided with each product.

Troubleshooting

My product is streaking — what should I do? +

Streaking is usually caused by over-application or applying the product on a hot surface. Buff the area with a clean microfiber towel or reapply a small amount and wipe evenly.

The product isn’t performing as expected — why? +

Performance issues may result from improper surface prep, incorrect application, or environmental conditions. Reviewing the instructions usually resolves most issues.

Who can I contact for help? +

If you need assistance, please contact our support team through the website or email us directly. We’re happy to help.